Cleanroom Microbiology Solutions | Cherwell Laboratories

"Great customer service, keeping us updated of any possible delays/changes, very prompt replies and quotes, timely deliveries."

"Cherwell has been a trusted supplier for our Lab for a number of years and its rare we have seen any issues in the past with deliveries or media.

Cherwell never fails to provide quality consumables and always provides us with QC information for every order.

Cherwell's customer service coordinator is amazing, she is attentive with any enquiries we have. Any urgent orders we have she always pushes for the best result, any issues we have she provides a solution to help us as soon as she can. Debby always communicates with haste, responding to our questions, issues and orders on the same day.

Cherwell overall is a reliable supplier, and we intend to stay with this company long term. We would recommend this supplier to any other labs."

"We have been Cherwell customers for years and they always provide great customer service. We are able to get prompt responses when we enquire via email or calls.

Their staff are very knowledgeable and helpful when advising on their equipment and environmental monitoring consumables. They are able to provide fast delivery of products. Additionally, we are always happy with the quality and haven't had any issues."

"Speedy delivery and so helpful and easy to talk to when I've had queries."

"The product is always high quality and consistent. When there are issues, the customer service team is quick to help out and rectify the issue. Prices are good and lead time is consistent, so I know what to expect and when to order. Communication is also regular."

"Staff are polite and courteous. I always receive prompt replies to any queries or quotes. Items returned from calibration in a timely manner. Very happy with the service."

"Staff are always quick to respond and try to help as much as possible within the scope of their own knowledge/ability. If they are unable to help, they will always forward the query onto someone who can."

"Alex in sales is fantastic, Hamish has been super helpful too and I've never had a bad experience. Big thanks to Shareen for completing an NC in about 3 hours today too! Saved us a huge headache down the line and we can't thank you all enough. Easily the best supplier we have - there's a reason we rely on you for our most critical media."

"Super service - when we had an issue with our existing supplier of Contact Plates - you've stepped in and now we're going with you for this product."

"Customer service is excellent and I always receive a swift response from one of the team. Should I request a price - I am then provided with information regarding any costs and an estimated delivery date. Once an order is placed, it is always on time. Any queries are quickly resolved. It is a pleasure doing business with Cherwell - it really feels like you care about the customer."

"I am always pleased with the efficiency and quick turnaround time when I send our Air Samplers off to Cherwell for their service."

"I met with representatives from Cherwell at the Cleanroom Technology Conference recently, and found them to be not only approachable and friendly, but also highly knowledgeable and able to help with a query I had on microbial monitoring of compressed air."

"Great customer service and always keeping our company informed of changes particularly concerning regulatory matters that could impact us. Helpful, friendly, efficient."

"I contacted Cherwell in relation to getting an empty vial with a flip top lid for a planned process validation. The person dealing with my request could not have been more helpful and really went the extra mile in helping me to get the product I needed."

"Cherwell provide a quick response, very good cooperation and availability, with precise service, high quality reports and overall performance."

"Thank you! Once again – great service! Goods received within 2 days of ordering and all packaging intact, CoAs received same day."

"Your service has always been very good, as well as your documentation. Quite a lot of companies you have to chase these days for deliveries and certificates. You always send them promptly."

"Friendly, helpful, efficient. Always get a prompt reply to any query. Always feel like a valued customer. Definitely feel like the company cares about it's customers and respects the industry we work in."

"We urgently needed TSB in bottles with a septum, overwrapped and terminally sterilised and in large quantities. Working closely with Cherwell, who provided excellent communication throughout, we were able to meet the time frames for our media fill validation."

"Cherwell provide prompt notifications regarding products and closures i.e. Bank holidays etc. Up to date information is always forwarded on to the customer."

"Cherwell have always provided a great service, with innovative ideas and products. Great customer service too."

"Cherwell are reliable, adaptable, and nothing is to much trouble, excellent customer services. Friendly and helpful."

"Thanks Emma – and all for your help. This does serve to back up the reason we have had such good relations with Cherwell for so many years. Proactive holistic bigger picture thinking."

"You provide us with an amazing flexible service. Although you are a growing firm you still have the customer service of a dedicated provider! Thanks."